Refund policy
Last updated: August 5, 2026
Here at Kingluckarena, we want you to feel completely confident about every purchase. If your order does not fully satisfy you, we provide a straightforward return process.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Items must be unused, in original condition, and returned with original packaging.
Restocking fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: Unused, original condition, original packaging.
- Support: Our team will assist you through the return process.
- Restocking fee: No fee charged.
Return Shipping Costs
Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs.
How to Return an Item
Step 1: Contact us by email at info@kingluckarena.com to request a return authorization.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 1600 North Federal Highway, Unit 13, Boynton Beach, FL 33435.
Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on the payment method.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact our support team and we'll guide you through the process.
Our goal is to make every exchange as smooth and simple as possible.
Contact Information
Store name: Kingluckarena
Company name: VN OPERATIONS SERVICES LLC
Company number: L26000145311
Company Address: 1600 North Federal Highway, Unit 13, Boynton Beach, FL 33435
Email: info@kingluckarena.com
Phone number: +1 857 4161843
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed